# Known Issues

## "Resource protected by organization SAML enforcement. You must grant your OAuth token access to this organization" Error When Restoring Repository

If you see the error message "**Resource protected by organization SAML enforcement. You must grant your OAuth token access to this organization**." when restoring a repository, please follow the steps below to resolve it.

### Why Does This Happen?

This error occurs because your GitHub organization has enabled SAML-based SSO (Single Sign-On) **after** you originally authorized the Cloudback Restore GitHub Application. When SSO is enforced, you must explicitly grant your OAuth token (used by Cloudback) access to your organization.

### Symptoms

* You try to restore a repository into an SSO-enabled GitHub organization.
* You receive the error: **"Resource protected by organization SAML enforcement. You must grant your OAuth token access to this organization."**

### Solution: Re-authorize Cloudback Restore With SAML Access

Follow these steps to resolve the issue:

1. **Go to your** [**GitHub Authorized OAuth Apps**](https://github.com/settings/applications) **page.**
2. In the list, find **Cloudback Restore**.
3. Click **Revoke** next to Cloudback Restore.
4. Return to Cloudback and try restoring your repository again.
5. You will be prompted to re-authorize the Cloudback Restore app.\
   **Important:** On this prompt, ensure you grant access to your organization with the required SAML permissions.

### Additional Notes

* You must complete the re-authorization process for **each** organization where SAML SSO is enforced.
* This process is necessary whenever your organization enables SAML SSO **after** your initial Cloudback authorization.

## "It is required to install our GitHub Application" Error After Changing Organization Member Role to Owner

If you see the error message **"It is required to install our GitHub Application"** after changing a member’s role to **Owner** in your GitHub organization, please follow the steps below to resolve the issue.

### Why Does This Happen?

This error can appear right after you promote a user to the **Owner** role in your GitHub organization. It happens because GitHub does **not** notify Cloudback of this role change immediately. Cloudback relies on cached data from GitHub, so new Owner permissions may not be recognized right away.

**Note:** This is a known GitHub limitation and has been confirmed by the GitHub Support Team.

### Symptoms

* You have changed a member’s role to **Owner** in your GitHub organization.
* The member tries to access the Cloudback Dashboard.
* The following error appears: **"It is required to install our GitHub Application"**

### Workarounds

#### 1. Clear the Cache in Cloudback

1. Go to the Cloudback Dashboard.
2. Open the [**Contact us**](https://app.cloudback.it/contactus) menu.
3. Click the **Clear cache** button.
4. Try accessing the dashboard again.

#### 2. Remove and Re-Add the Member

If clearing the cache does not resolve the issue:

1. Remove the affected member from your GitHub organization.
2. Re-add them to the organization with the **Owner** role.
3. Have the member try accessing the Cloudback Dashboard again.

### Additional Notes

* The Cloudback Dashboard is accessible **only to organization owners**.
* This issue will persist until GitHub improves how role changes are communicated to installed applications.