Known Issues

Documentation of known issues in Cloudback, including GitHub organization role changes and their impact on dashboard access, with detailed workarounds.

'It is required to install our GitHub Application' error occurs right after changing the organization member role to 'Owner'

Prerequisites:

• You have a GitHub organization with at least one non-owner member.

• You have a GitHub Cloudback application installed in your organization.

• Cloudback Dashboard is accessible for the organization owners only.

Steps to reproduce:

• Change the organization member role to 'Owner'.

• Open the Cloudback Dashboard.

Expected result:

• The Cloudback Dashboard is accessible.

Actual result:

• The 'It is required to install our GitHub Application' error occurs.

Root cause:

• GitHub does not send any notification of a role change of the organization member to the GitHub application. Cloudback uses cached data. It is a known issue, confirmed by the GitHub Support Team.

Workaround:

• Remove the member from the organization.

• Re-add the member to the organization with the Owner role.