> For the complete documentation index, see [llms.txt](https://docs.cloudback.it/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cloudback.it/troubleshooting-and-support.md).

# Troubleshooting and Support

Find solutions to common issues and get help when you need it.

## Support Resources

* [Known Issues](/troubleshooting-and-support/known-issues.md) - Solutions to common problems
* [IP Address Whitelist](/troubleshooting-and-support/ip-whitelist.md) - Configure network access for Cloudback
* [Contact us](/troubleshooting-and-support/contact-us.md) - Get in touch with the support team


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# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.