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  • Getting Started
    • What is Cloudback?
    • Installation Guide
    • First Backup Walkthrough
  • Managing Backups
    • Automated Daily Backups
    • Metadata Backups
    • One-Click Manual Backups
    • Setting Backup Schedules
    • Manage Backup Storage
    • Backup Retention Policy
    • Password-Protected Backups
    • Account Settings
    • Bulk Operations
    • Data Deduplication
    • Email Notifications
    • Instant Notifications
    • Archive Name Pattern
  • Data Restoration
    • Download Backups
    • Restore to GitHub
  • Automation
    • Terraform Provider
    • Operations API
  • Dashboard
    • Dashboard Overview
    • Card view
    • Table view
    • Repository Details
    • Backup Details and Metadata
    • Backup Status Badge
  • Storage Configuration
    • Cloudback Managed Storages
    • Customer Managed Storages
    • Replicating Backups
  • Supported Storages
    • Alibaba Cloud Object Storage Service
    • Amazon S3 Bucket via Access Key
    • Amazon S3 Bucket via Access Point
    • Amazon S3 Glacier
    • Amazon S3 Object Tagging
    • Google Cloud Storage Bucket
    • Microsoft Azure Blob Container
    • Microsoft OneDrive Business
    • Microsoft OneDrive Personal
    • OpenStack Swift
    • Wasabi Customer Managed Storage
  • Account and Billing Management
    • Payment Methods
    • GitHub Organizations
    • Invoiced Customers
  • Troubleshooting and Support
    • Known Issues
    • Contact us
  • Security Features
    • Access Review: Vanta Integration
    • Immutability: Amazon S3 Object Lock
    • Encryption: Password-Protected Archives
    • Traceability: Audit Log
  • Legal
    • Terms of Service
    • Privacy Policy
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  • Contact us by email
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  1. Troubleshooting and Support

Contact us

Get in touch with Cloudback support via email, submit issues or feature requests through our GitHub issue tracker, or find our company contact information.

Contact us

Contact us by email

Use any of these emails to contact us:

  • Questions regarding our privacy policy: privacy@cloudback.it

  • Questions about Cloudback functionality: support@cloudback.it

Issue tracker

If you have any issues with the product or any ideas about how it can be improved, please feel free to raise a request using our issue tracker:

  • Submit an issue

  • Create a feature request

Company name and address

We are the MYRTLELABS S.A.S. (former MYRTLE GROUP S.A.)

Address: Ecuador, Quito La Armenia, Juan Montalvo Conjunto Prados de la Armenia N9-960 RUC 1792537754001 Postal code 170803 Email: support@cloudback.it Website: cloudback.it

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Last updated 4 days ago

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