Instant Notifications

Receive real-time alerts about your backup status in Cloudback through Slack, Discord, or Microsoft Teams with customizable notification triggers and daily summaries.

Instant notifications keep you informed about your backup status across all supported platforms. You can set up notifications to receive messages in one of four supported messaging apps: Slack, Discord, Microsoft Teams (Office Connector), or Microsoft Teams (Workflow). Notifications can be triggered for successful backups, failed backups, or both - and you can also enable a daily summary. Notifications are sent instantly after each backup completes.

Instant notification example

Configuring Instant Notifications

Instant messenger notifications are configured per account. The notification settings UI uses a two-column layout: Triggers on the left (what events to notify on) and Destination on the right (where to send notifications).

To configure instant notifications:

1. Open the Notification Settings page from the left sidebar.

2. Choose the account you want to configure notifications for (accounts from all platforms are listed).

3. Configure Triggers - Select one or more notification triggers using the checkboxes. All are disabled by default:

   • Backup success: Send a notification when a backup completes successfully

   • Backup failure: Send a notification when a backup fails

   • Daily summary: Send an aggregated summary of all backup results once per day (see Daily Summary below)

4. Configure Destination - Set up where notifications are delivered:

   • Select the messenger you want to use: Slack, Discord, Microsoft Teams (Office Connector), or Microsoft Teams (Workflow)

   • Enter the Webhook URL for the selected messenger (a contextual help link appears below the URL field for each messenger type)

   • Click Test to verify the webhook is working. You should receive a test message in the selected messenger.

   • Click Save to save the changes.

5. Repeat for each account you want to configure.

Note: Enabling notifications for a large number of repositories may result in a high volume of messages.

Set up instant notifications

Daily Summary

The Daily Summary feature sends a single aggregated notification once per day containing backup statistics for all repositories/workspaces in the selected account.

The summary includes:

• Total number of backups

• Number of successful backups

• Number of failed backups

When you enable the Daily summary checkbox, a time selector appears allowing you to choose the UTC hour (00:00-23:00) when the summary is sent. The default time is 22:00 UTC.

Supported Messengers

Cloudback supports four messenger types for instant notifications:

Slack

Use Slack to get instant notifications about your backups.

• Messenger website: https://slack.com

• Webhook setup guide: Sending messages using Incoming Webhooks

Slack instant notification

Microsoft Teams (Office Connector)

Deprecation Notice: Microsoft has retired Office 365 Connectors for Microsoft Teams. Existing connectors may stop working. For new setups, use the Microsoft Teams (Workflow) option below instead. See Microsoft's retirement announcement for details.

The Office Connector webhook type uses the legacy MessageCard format for Microsoft Teams notifications.

• Messenger website: https://www.microsoft.com/en-us/microsoft-teams

• Webhook setup guide: Add incoming webhook

MS Teams instant notification

Microsoft Teams (Workflow)

The Workflow webhook type uses the newer Adaptive Cards format for Microsoft Teams notifications. This is the recommended option for new setups.

• Webhook setup guide: Create incoming webhooks with Workflows for Microsoft Teams

Discord

Discord can be used to receive instant notifications about your backups.

• Messenger website: https://discord.com

• Webhook setup guide: Intro to Webhooks

Discord instant notification

Learn More

• Email Notifications

• Customer Managed Storages