Privacy Policy
Cloudback Privacy Policy detailing how user data is collected, used, and protected in compliance with GDPR and other data protection regulations.
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Cloudback Privacy Policy detailing how user data is collected, used, and protected in compliance with GDPR and other data protection regulations.
Last updated
Was this helpful?
Was this helpful?
We, the MYRTLELABS S.A.S. (former MYRTLE GROUP S.A.), have built the Cloudback application as a Commercial service. This service is provided by us and is intended for use as is. We fully comply with the European General Data Protection Regulation (GDPR) laws, requirements, and regulations.
This Policy is used to inform visitors and users regarding our policies about the collection, use, and disclosure of Personal Information of anyone using the Service.
By using the Service, you agree to the collection and use of information mentioned in this policy. The Personal Information that we collect is used for providing and improving the Service. We respect the privacy of our users and will not use or share the information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms of Service, which can be accessed here, unless otherwise defined in this Privacy Policy.
This policy only applies to our site. If you leave the site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website, and you should check their policy before continuing to access the site.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to email and location. The information that we request will be retained by us and used as described in this privacy policy.
We may collect and process the following data about you:
Information provided at the time of signing up for our service or requesting further services:
Your account name
Your email address
Your IP address
Your browser agent name
Information that you provide by filling in forms on our site (cloudback.it). We may also ask you for information when you report a problem with our site or send any feedback information.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete some surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our site, including, but not limited to, traffic data, location data, weblogs, operating workspace, browser usage, and other communication data.
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
To deliver our services effectively, we engage with external third-party providers. These parties may process personal data either on our behalf (as subprocessors) or independently (as independent data controllers) in accordance with their own privacy policies.
Subprocessors
These service providers process data strictly on our behalf and under our instructions, as part of our service delivery:
Twilio Inc. (USA) — Provides email automation services (SendGrid). Privacy Policy
Microsoft Corporation (USA) — Cloud infrastructure provider. Privacy Statement
Zoho Corporation (USA) — Used for invoicing and collecting electronic signatures. Privacy Policy
ChartMogul GmbH & Co. KG (Germany) — CRM and subscription analytics. Privacy Policy
Independent Processors
These providers process personal data for their own purposes and determine the means and purposes of processing. When you interact with these services (e.g. for payments or scheduling), their respective privacy policies apply:
Google LLC (Google Ads) (USA) — Used for web analytics. Privacy & Terms
Paddle.com Market Ltd. (United Kingdom) — Payment processor for credit card transactions. Privacy Policy
Calendly LLC (USA) — Used for meeting scheduling. Privacy Policy
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
We may obtain information about your general internet usage by using a cookie file, which is stored on your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalized service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customize our site according to your individual interests.
To speed up your searches.
To recognize you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our workspace will issue cookies when you log on to our site.
We value your data subject rights under GDPR and therefore appointed Prighter.com as representative according to Art 27 GDPR and provide you with an easy way to submit us privacy related request like a request to access or erase your personal data. If you want to make use of your data subject rights, please visit: https://prighter.com/q/15719145
Contact Prighter.com
Prighter.com Maetzler Rechtsanwalts GmbH & Co KG Attorneys at Law c/o MYRTLELABS S.A.S. Schellinggasse 3/10, 1010 Vienna, Austria
Please add the following subject to all correspondence: GDPR-REP ID: 15719145
Information according to Art 27 EU GDPR
MYRTLELABS S.A.S. is a company located outside the European Union. In order to comply with Art 27 EU GDPR, Prighter.com has been nominated as our representative in the European Union. If you want to make use of your data privacy rights, please visit our Compliance Landing Page.
Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union, and other provisions related to data protection is:
Address: Ecuador, Quito La Armenia, Juan Leon Mera y Numa Pompillo Conjunto Prados de la Armenia N9-960 RUC 1793212306001 Postal code 170803 Email: [email protected] Website: cloudback.it
This document is effective as of August 7, 2025, and will remain in effect except with respect to any changes in its provisions in the future. We reserve the right to update or change this document at any time.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected].