IP Address Whitelist
Configure IP address whitelisting to ensure Cloudback can access your GitHub repositories and maintain uninterrupted backup operations.
Cloudback requires network access to your GitHub repositories to perform automated backups and restore operations. In some cases, organizations implement IP address restrictions or allowlists to control access to their GitHub resources. If your organization uses such security measures, you'll need to add Cloudback's IP addresses to your allowlist to ensure uninterrupted service.
When IP Whitelisting Is Required
You may need to configure IP whitelisting if your organization:
Uses GitHub Enterprise Cloud with IP allowlists enabled for organization resources
Implements network-level security policies that restrict access by IP address
Experiences connectivity issues or backup failures related to network access restrictions
If you're unsure whether your organization uses IP allowlists, contact your GitHub organization administrator or IT security team.
Cloudback IP Addresses
To ensure Cloudback can access your repositories, add the following IP addresses to your organization's allowlist:
20.84.111.92107.152.33.120162.212.158.169130.51.21.10294.16.121.14837.120.161.146
Important: All six IP addresses must be added to the allowlist for Cloudback to function properly. Partial configuration may result in intermittent connectivity issues or backup failures.
For step-by-step instructions on how to configure IP allowlists in GitHub, see the GitHub documentation.
Troubleshooting
If you continue to experience connectivity issues after adding the IP addresses:
Verify all six IP addresses are correctly entered in your allowlist without typos.
Check for additional network restrictions that may be in place at the infrastructure or firewall level.
Review your GitHub organization settings to ensure IP allowlists are properly configured.
Contact Cloudback support at [email protected] for assistance.
Learn More
Managing allowed IP addresses for your organization - GitHub Documentation
Contact Cloudback Support - Get help with configuration issues
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