IP Address Whitelist

Configure IP address allowlisting to ensure Cloudback can access your GitHub repositories and maintain uninterrupted backup operations.

Note: This feature is also commonly referred to as "IP allowlisting." Both terms are used interchangeably in the industry.

Cloudback requires network access to your GitHub repositories to perform automated backups and restore operations. In some cases, organizations implement IP address restrictions or allowlists to control access to their GitHub resources. If your organization uses such security measures, you'll need to add Cloudback's IP addresses to your allowlist to ensure uninterrupted service.

When IP Allowlisting Is Required

You may need to configure IP allowlisting if your organization:

• Uses GitHub Enterprise Cloud with IP allowlists enabled for organization resources

• Implements network-level security policies that restrict access by IP address

• Experiences connectivity issues or backup failures related to network access restrictions

If you're unsure whether your organization uses IP allowlists, contact your GitHub organization administrator or IT security team.

Cloudback IP Addresses

To ensure Cloudback can access your repositories, add the following IP addresses to your organization's allowlist:

• 20.84.111.92

• 107.152.33.120

• 162.212.158.169

• 130.51.21.102

• 94.16.121.148

• 37.120.161.146

• 152.53.253.208

Important: All seven IP addresses must be added to the allowlist for Cloudback to function properly. Partial configuration may result in intermittent connectivity issues or backup failures.

For step-by-step instructions on how to configure IP allowlists in GitHub, see the GitHub documentation.

Troubleshooting

If you continue to experience connectivity issues after adding the IP addresses:

• Verify all seven IP addresses are correctly entered in your allowlist without typos.

• Check for additional network restrictions that may be in place at the infrastructure or firewall level.

• Review your GitHub organization settings to ensure IP allowlists are properly configured.

• Contact Cloudback support at [email protected] for assistance.

Learn More

• Managing allowed IP addresses for your organization - GitHub Documentation

• Contact Cloudback Support - Get help with configuration issues