Subscription Management
Learn how to manage your Cloudback subscriptions, assign them to different accounts, and view account coverage across GitHub and Azure DevOps organizations.
The Subscriptions page in Cloudback provides a centralized view of all your subscriptions and allows you to manage how they are assigned to your GitHub and Azure DevOps accounts.
Accessing the Subscriptions Page
Log in to the Cloudback Dashboard
Click on Subscriptions in the main navigation
My Subscriptions
The Subscriptions page displays a table of all subscriptions associated with your account.
The table includes the following columns:
Plan Name
The subscription plan name, plus free trial status if applicable
Status
Current status badge (Active or Cancelled)
Source
Where the subscription was purchased (GitHub, Azure, Invoiced)
Price
Subscription price (shows "Free for OSS" for open source subscriptions)
Billing Cycle
Monthly, Quarterly, Semi-Annually, Annually, etc.
Total
Number of repositories included in the subscription
Scheduled
Number of repositories with backups currently enabled
Consumption
Visual progress bar showing usage percentage
Assignments
List of accounts assigned to this subscription
Actions
View button to open subscription details
You can export the subscriptions table to CSV using the Export CSV button.
Account Coverage
Below the subscriptions table, the Account Coverage section provides an overview of backup definitions across all your connected accounts.
Account
Account name with platform icon (GitHub or Azure DevOps)
Total
Total number of repositories in the account
Scheduled
Number of repositories with backups enabled
Coverage
Visual progress bar showing backup coverage percentage
Plan Type
Shows "Metered" or "Fixed" based on assigned subscription type
This overview helps you identify accounts that may need additional subscription capacity or have unused backup slots. You can export this data to CSV using the Export CSV button.
Assigning Subscriptions to Accounts
Subscriptions can be assigned to multiple accounts, allowing you to share a single subscription across different accounts. This includes the ability to mix accounts from different platforms - for example, you can assign both GitHub organizations and Azure DevOps organizations to the same subscription, making it easier to manage backups across your entire infrastructure.
To Assign a Subscription
Navigate to the Subscriptions page
Locate the subscription you want to assign
Click the View button in the Actions column to open the subscription details modal
In the modal, scroll to the Account Assignments section
Under "Assign New Account", select an account from the dropdown
Click the Assign button
The account will be added to the assignments list
To Remove an Assignment
Navigate to the Subscriptions page
Click the View button for the subscription you want to modify
In the subscription details modal, find the Account Assignments section
Locate the assignment you want to remove
Click the remove (minus) icon next to the assignment
Confirm the removal in the warning dialog
Note: Some assignments are non-removable. The account where the subscription was originally purchased through GitHub Marketplace or Azure Marketplace cannot be unassigned. Additionally, at least one account must remain assigned to each subscription.
Subscription Details Modal
Clicking the View button opens a detailed modal with comprehensive subscription information.
Key Metrics
Plan Units Purchased: Number of subscription units purchased
Repositories Included: Total repositories covered (calculated as units × repositories per unit)
Final Price: The subscription price after discounts
Plan Information
Plan type (Metered or Fixed)
Start and end dates
Next billing date
Free trial status and end date (if applicable)
Pricing breakdown including base price, add-ons, and discounts
Account Assignments
Lists all accounts assigned to the subscription with options to add or remove assignments.
Action Buttons
Depending on the subscription source, you may see buttons to manage your subscription in the original marketplace (GitHub Marketplace, Azure Marketplace, etc.).
Subscription Sources
Subscriptions can come from different sources:
GitHub Marketplace
Subscriptions purchased through GitHub Marketplace
Azure Marketplace
Subscriptions purchased through Azure Marketplace
Invoiced
Enterprise subscriptions with custom billing
Credit Card
Direct purchases through Paddle
Each source may have different rules for assignment management. For example:
Open Source (OSS) subscriptions: Account assignments cannot be modified for Open Source subscriptions
Marketplace subscriptions: The original account is automatically assigned and cannot be removed
Understanding Subscription Limits
Each subscription plan includes limits that apply to the assigned accounts:
Number of Repositories: Maximum repositories that can have backups enabled
Free Repositories: Additional free repository slots included with the plan
Daily Backups: Maximum number of backups per day (some plans may have limits)
Repository Size: Maximum size for backed-up repositories (enterprise plans may have higher limits)
When multiple accounts are assigned to a single subscription, they share the subscription's repository limits.
Managing Multiple Subscriptions
If you have multiple subscriptions, you can:
Assign each subscription to different accounts for isolated billing
Assign multiple subscriptions to the same account for increased capacity
View aggregate usage across all subscriptions
Free Plan
Every Cloudback user has access to a free plan that includes:
1 free repository backup slot
Basic backup functionality
Available across all connected accounts
The free plan is automatically available and doesn't require any assignment.
Troubleshooting
Cannot Assign Subscription
If you cannot assign a subscription to an account:
Verify you have admin access to the target account
Check if the subscription has reached its assignment limit
Ensure the account is properly connected to Cloudback
Cannot Remove Assignment
If you cannot remove an assignment:
Check if it's the original purchase account (non-removable)
Verify the subscription isn't an Open Source subscription
Ensure the account doesn't have active backups that exceed the remaining capacity
Subscription Not Showing
If a subscription isn't appearing in your dashboard:
Verify the subscription is active in the marketplace (GitHub or Azure)
Check that you're logged in with the correct account
Contact [email protected] if the issue persists
Learn More
Payment Methods - How to purchase subscriptions
Connected Accounts - Managing GitHub and Azure DevOps accounts
Invoiced Customers - Enterprise billing options
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